COMPLAINTS HANDLING, MANAGEMENT AND
RESOLUTION SERVICE
We have developed a process whereby Complaints can be raised with us and we
will forward them to the relevant parties and chase them until resolution for
the customer.
A
new suite of services has been developed to deliver an 'Independent Third Party'
organisation which will verify CPS and WLR transfers before they go live and also to resolve
customer complaints on their behalf.
Register
for our CPS Providers Panel and talk to us about how we can assist you in
implementing sales channels and processes which generates 'valued' and
profitable customers through the 'customer friendly' sales processes suggested
in our GUIDELINES.
This
is the new industry system whereby all CPS transfers will be independently
verified by an impartial Third Party to verify, record and sanction or reject
transfers sent from New Providers to Originating Suppliers.
Please
feel free to look at this section for a Telecoms Industry Glossary of Terms and
for answers to the most commonly asked questions by customers when contacting
us.
Come
and talk to us and let us work with you to design and develop a robust and
compliant sales process for your company or to seek advice on how to implement
new training and process change.
LATEST
NEWS 
We have developed a process whereby Complaints can be raised with us and we
will forward them to the relevant parties and chase them until resolution for
the customer.
CPS
Providers: Submit a transfer for verification and submission to BT or the
originating provider.
